More than 150 signatures collected in petition to demand faster service at the Presidio Post Office
April 20th, 2017 under Top Stories
By DIANA AGUIRRE ARMENDARIZ
PRESIDIO – The Presidio Post Office currently operates with a single register and a single person handling a variety of transactions at the front counter, including postage stamp sales, mailing services, parcel delivery, processing of passport applications, and even taking the photographs of passport applicants, resulting in long waiting lines.
“They have only one register and over seven thousand customers, which makes it difficult to receive our packages and we have to wait very long every time we go,” stated Lucia Sosa, who took action by collecting signatures from the local community.
The signed petition has been sent to and received by the United States Postal Service Office of Inspector General, which has since confirmed their awareness of the issue.
Even though the petition has been submitted, Sosa continues to collect signatures because she believes it’s crucial not only for Presidio residents but for others who use the postal service.
The United States Postal Service, for its part, said the Presidio Post Office is fully staffed. The federal mail service uses a formula based on population size, local revenue and other factors to decide how many employees to place for how long based at a particular post office. According to this formula, the Presidio Post Office is adequately staffed, multiple representatives for the postal service told the Presidio International.
The Postal Service confirmed they have received Sosa’s petition. In the service’s eyes, the Presidio Post Office has the staff and equipment it needs.
“Currently, the Presidio Post Office is at the correct staffing level and is at the appropriate equipment capacity,” USPS spokesperson Arlene Sanchez said. “We do apologize to any of our customers that have had a customer service issue and encourage them to contact the local Presidio Post Office management, usps.com or 1-800-275-8777 with any problem or concern.”
Sosa believes this staffing formula overlooks an important factor: The number of people from across the border who use the Presidio Post Office.
“This is a border zone and many people from Ojinaga, Mexico have PO boxes here, as do other nearby communities like the Mennonites who also require mailing services that the post office offers,” added Sosa.
Furthermore, Sosa pointed out that the post office has become essential for acquiring a variety of goods in a small town like Presidio, where commerce is limited in comparison to a large city.
Waiting times currently average between 30 to 40 minutes, with anywhere from twenty to thirty people in line. Sosa attended last Thursday’s City Council meeting to express her concern and ask for support from city officials.
“I’ve come to ask that you back me up because this issue not only affects me, it affects all of us. We all have a story to tell and I would really like to get your support,” said Sosa.
Mayor Ferguson demonstrated an interest and willingness to help. “We’ll look into what can be done to resolve the issue and will be working to find a solution,” assured Ferguson.
Sosa further explained that due to being on the border Presidio qualifies for an extension of services because we have a floating population, making it extremely important to find a quick resolution.
“I have over 150 signatures and am still collecting. I also have letters from people sharing their negative experiences, people who express they are fed up with long lines at the post office,” stated Sosa.
Patrons of the United States Postal Service have the right to report grievances in reference to their local post office via the following website, www.uspsoig.gov.
Cameron Dodd contributed to this report.